Thursday, September 21, 2017

Another Example of Twitter’s Effectiveness as Outreach Tool
Are there any more “doubting Thomases” about Twitter’s effectiveness as an outreach tool for non-profits and small businesses?
I have written on this topic in several Boosting Your Outreach blogs. Tweeting and social media are powerful marketing tools that shouldn’t be left in the hands of frivolous youth. Social media allow business owners and civil society advocates to make contact with customers and stakeholders. And, most importantly, in many cases you can expect a reply or reaction even from a large entity.
Here’s another example.
A couple of weeks ago, while out for a brisk morning walk, I spotted a tattered American flag fluttering in the wind outside a local Burger King. I was annoyed. Why was Burger King disrespecting Old Glory?
So I took a photo and composed a terse tweet about what I saw.
On September 11 I tweeted: Burger King should teach store managers to respect Stars & Stripes and not display torn flags. Palisade Ave @CliffsidePark @BurgerKing
I used the appropriate Twitter handles “@” for the town and the fast food restaurant so that my tweet gets as many as possible views. I included my photo of the flag.
A little more than a week later I was pleased to see that a clean, new flag replaced the tattered one. I decided to compose another tweet about the correction not only to express my thanks to Burger King but also to spur a conversation and create a sense of community. My latter considerations are key goals of tweeting.
On September 20 I tweeted: Notes by @Twitter work. Earlier I tweeted pix of torn US flag by @BurgerKing in @CliffsidePark NJ. BK read msg and raised new one. Thanks.
Again, I used the appropriate Twitter handles to attract followers of Burger King and Cliffside Park. I also thanked the restaurant chain for heeding my message.
Start a Twitter campaign about your small business or NGO. You can’t lose. But you can surely succeed. You’ll need to practice writing composition to get your message and targets, Twitter handles and hashtags within the 140-character limit.

Photo on the left shows the torn flag and the one on the right, the new flag.
How will you use tweeting?
Join the conversation in cyberspace about boosting your business and outreach by using Twitter and social media and let me know your impressions. If you have examples of how you tweeted to boost outreach, let me know about it and I’ll help you spread the word about your success.
Something for Free
I recently found a list of 199 amazing free or cheap online tools for nonprofits – and perhaps small businesses – from Wildapricot.com. Take a look and see if they can help your organization.

I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks and other human resources topics, I’d like to suggest to you this interesting website:


Scroll down on the Boosting Your Outreach blogsite to read or reread older posts.

Wednesday, September 13, 2017

Texting is also a Useful Business Instrument
In the past, I have written that social media is a powerful tool that shouldn’t be relegated to adolescent whims. Small business owners and non-governmental organizations can and should use them according to their needs.
Another so-called teenage cyber toy that fits this category is texting. Youth is incessantly texting quickly regardless of what else is happening around them. Texting is also an advantageous business tool. However, there are so dos and don’ts.
Business or official texting is just what it sounds like. It’s texting as a business or a non-profit, as one cohesive unit. It’s like texting your friends and family members but with your organization built for an office.
Business owners and NGO leaders will probably use a computer more than a phone for business texting, mostly because you’re probably sitting at a desk when you’re at work. The computer’s also easier to use for the average business owner or civic activist.
The communications tools at your disposal include company phone, company email and company text number. And you’ve assigned one person to monitor all three tools.
Since everyone is texting, businesses and NGOs should also text on behalf of their companies.
“As long as actual humans are manning text conversations – just like you would normally text with anyone – then you’re good to go,” according to Kenneth Burke of TextRequest.com.
We’ave gotten so used to the concept of texting that your customers, members or stakeholders would rather text than call.
Burke further observed: “Nobody wants to be left on hold. As of a couple years ago, 89% of consumers wanted another customer service option. Most people these days don’t answer phone calls. And people respond to texts in about 90 seconds, on average.”
For many of us, business texting is a welcome option. While we and our associates won’t drop other forms of communication, Burke continued, “Reports show that people enjoy having it as an option, whether they need to reach a business or the business needs to reach them.”
Furthermore, due to the high rate of response, your return on investment in a texting system is quite high.
Texting, a very flexible tool, can be used to communicate with another person, business associate, civic leader, team, employee, client, sympathizer, elected official or stakeholder. You can text one person or you can create groups for multiple recipients.
Its most powerful use is the “push” concept of driving your audience and followers to your websites for new and updated information about your activities in order to boost your outreach.
Here’s a short list of what small businesses and NGOs can use business texting for:
  • Generating leads
  • Boosting mobile engagement
  • Following up with leads
  • Customer service and support
  • Closing sales
  • Confirmations
  • Internal / employee communications
  • Collections and accounts receivable
  • Scheduling, rescheduling, and confirming appointments
  • Check-ins (sales, customer success, etc.)
  • Membership solicitations or renewals
  • Meeting announcements or rallies
  • Fundraising campaigns
  • Website updates
  • New blog posts
  • New civil initiatives and projects
  • Reactions and replies to common issues
  • Initiate a conversation with clients and stakeholders

Something for Free
I recently found a list of 199 amazing free or cheap online tools for nonprofits – and perhaps small businesses – from Wildapricot.com. Take a look and see if they can help your organization.

How will you use texting?
Join the conversation in cyberspace about boosting your business by using business texting and let me know your impressions. If you have examples of how you used business texting and social media to boost outreach, let me know about it and I’ll help you spread the word about your success.
I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks and other human resources topics, I’d like to suggest to you this interesting website:

Scroll down on the Boosting Your Outreach blogsite to read or reread older posts.

Tuesday, August 29, 2017

Australian NGO Cares for Small Biz Owners’ Mental Health
If you own a small business anywhere in the world, you understand why you and your colleagues have trouble falling asleep.
You’re under stress 24/7. Even if you’re successful, you’re stressed. You worry if you’ll be successful tomorrow. This does not bode well for your physical and mental health.
I recently came across an article about an Australian NGO whose mission is to reach out to small business owners and simply ask “Are you OK?”
Jaelea Skehan, director of the Hunter Institute of Mental Health, speaking at the National Small Business Summit in Melbourne about small business and mental health, described the great effort by the members of R U OK – http://RUOK.org.au
Introducing her discussion about R U OK, Skehan rhetorically asked “are our small business owners and workers OK? And if they’re not, what are we going to do about that?”
Small businesses are a valuable commodity in America and elsewhere. According to the US Census Bureau, there more than 28.8 million small businesses with 56.8 million employees across the country. The Small Business Administration found that about two-thirds of businesses with employees survive at least two years and about half survive at least five years.
In other words, in five years your neighbor’s business can fail and its employees will be out of a job.
Small businesses and their owners fulfill a major role in our national economy as well the neighborhood. In addition to employing fellow Americans and providing goods and services they offer humanitarian and civic initiatives such as sponsoring the local Little League baseball team.
Skehan wrote: “But there are a number of unique risk factors faced by small business owners, which can result in poor mental health, poor general health, family conflict and feelings of isolation.
“These can include financial pressures, high work demands and long work hours, market variability and disruption, and a tendency not to prioritize self-care over the business bottom line – including many who go to work even when they are sick, stress and tired.
“A considerable amount of small business operators work from home or on their own, many are mobile, a large number live and operate in rural areas and many have English as their second language.”
The pressure is enough to keep even the most stalwart, steely small businessmen and women on edge.
In Australia, the R U OK movement is dedicated to reminding business people and consumers to check in regularly with family, friends, colleagues and the people around. And how many times have you thought about reaching out to someone in small business.
Skehan explained that “R U OK is about strengthening our relationships and bridging the gap between caring about someone, and letting them know that you are there for them when they need it.
“So if you know someone in small business, and especially if you know they have been doing it tough, why not reach out and start a conversation?”
Sounds like public service announcements about looking in on the elderly and infirmed during inclement weather or health alert days, doesn’t it? The deleterious outcomes could be the same.
“If you are in small business, why not reach out to a peer and start a conversation? If there is one thing I have learned from 20 years working in mental health and suicide prevention, it’s that small acts can indeed make a big difference,” Skehan said.
She suggested the following four steps to asking R U OK?
Step one: Start the conversations – ask R U OK? To be honest, use any words that you feel comfortable with.
Step two: Listen without judgment and don’t try to solve the problem. Just be there.
Step three: Encourage action, whether that is telling someone else or making an appointment with their doctor or getting more information from a service online.
Step four: Check-in. Follow-up with them again tomorrow at work or put a note in your diary to call them in one week.
This is a worthy project for civil society that is involved with mental health or not as well as small businesses. Check in on your colleagues and neighbors.
You can also visit the SBA.gov website or the Small Business Development Center. They’re located in towns and counties across the country. Each office has free information and advice on business and other important questions. I stay in touch the New Jersey Small Business Development Center – https://www.njsbdc.com/ – that is hosted by Ramapo College. Ask for Vincent Vicari, regional director. They may offer you insights.
Send your examples
Join the conversation in cyberspace about boosting your business by looking in on your colleagues and let me know your impressions. If you have examples of how you used social media to boost outreach, let me know about it and I’ll help you spread the word about your success.
I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks and other human resources topics, I’d like to suggest to you this interesting website:

Friday, August 25, 2017

Align SDGs and Your Business – It’s a Win:Win
Whether or not the business climate is good or bad, aligning your company with the Sustainable Development Goals is good for your business. Why? Most of society, millennials, your customers would like to see you grow your business by abiding by the generally accepted UN sustainability guidelines.
Stories and advice about the benefits of applying sustainable development principles to your businesses can be found without much effort. Truthfully, advantages of such a noteworthy combination are visible everywhere.
Major industry leaders have projected that by putting the UN’s Sustainable Development Goals (SDGs) at the center of the world’s economic strategy could unleash a major change in growth and productivity, with an investment boom in sustainable infrastructure as a critical driver. However, this will not happen without a radical change in the business and investment community, in its mindset and thought leadership.
For cutting-edge businesses with leaders that comprehend the advantages of this type of thought leadership, this pro-civilization orientation could offer significant outreach opportunities.
Unilever, a diversified food manufacturer, that conducted an analysis of this evolution, also noted that radical change is imperative for the benefits to accrue to businesses and humanity.
Among the required steps is real leadership – thought leadership – for the private sector to become a trusted partner in working with government and civil society to fix the economy.
The Business & Sustainable Development Commission is convinced that the SDGs provide the private sector with a new growth strategy that opens valuable market opportunities while creating a world that is both sustainable and inclusive. And the potential rewards for doing so are significant, the commission noted.
The report reveals 60 sustainable and inclusive market “hotspots” in four key economic areas – energy, cities, food and agriculture, and health and wellbeing – that could create at least $12 trillion, worth more than 10% of today’s GDP. These hotspots have the potential to grow two to three times faster than average GDP over the next 10–15 years.
The value and anticipated extent of growth cannot by belittled by the business world – even the skeptics.
I had “participated” in a valuable webinar on the sustainability-business connection called “Leading the Way to Sustainability” sponsored by the China European International Business School of Shanghai. Conducted by Prof. Lydia Price, director of the Euro-China Center on Leadership and Responsibilities, the webinar demonstrated that paying attention to sustainability is in the best of interest of businesses.
Price said insurmountable evidence shows that businesses should adopt sustainable principles now by balancing financial results with social performance. Repeating the oft-heard crucial word “leadership,” she emphasized that business leaders must champion this new arrangement.
Price indicated that sustainable businesses will succeed only with strong leadership and built-in strategies.
If businesses reject building these principles into their business plans, then consumers and other stakeholders won’t pay attention to their goods and services because sustainability is quickly enveloping all segments of the world. Indeed, she noted, consumers, patrons and average citizens have already accepted its principles. Those consumers and other stakeholders have numerous media through which they can reveal to the world that one or another business is damaging rain forests or refusing to live up to the 17 SDGs, Price warned. Their unambiguous message will be “don’t buy from XYZ Inc.”
It’s not smarter to be a sustainability follower, waiting for others to show the way, she counseled, it’s better to be a leader and take advantage of the opportunities.
“Sustainability investments yield positive financial returns and they reap large rewards,” Price said.
She urged business leaders to strategically align sustainability with their business plans and fully embed it in the company’s strategies, processes and practices.
“Sustainability can create value by reducing costs, growing margins and building business,” Price elaborated.
Sustainability in a business environment works best when it flows in both directions from the top and bottom, she said, and also when management rewards employees for following through with such policies.
Price’s observations tended to focus on big businesses so I asked her about small businesses. Can entrepreneurs also benefit from embracing sustainability? She concurred. Large and small businesses, in concert with civil society, can certainly benefit from this global tidal wave.
However, they should tweak their approaches.
Price said when she speaks with NGOs, she suggests that they try to align their work and their language with a simpler framework so that business leaders can better understand their priorities and needs.
“I often find that NGOs use legal or environmental language that executives may find difficult to follow. This is one reason why sustainability is delegated to specialist departments in large organizations, which inhibits the value to business. If NGOs and large companies spoke the same language, I think we would have more productive collaborations,” she opined.
Regarding business risks and opportunities, Price said it is particularly relevant for entrepreneurs and small businesses to think about sustainable ways of leveraging resources or tapping markets.
“The notion of a ‘circular economy’ is that our current industrial systems generate ‘waste products’ with productive value that can be exploited. I mentioned a technology startup that is trying to make cement using readily available carbon as an example. Similarly, many social entrepreneurs look for ways to offer productive employment to special needs workers, who are undervalued in today’s economy.  To summarize, a ‘no waste’ sustainable economy would generate value from these neglected resources,” Price observed alluding to a few of the 17 SDGs. 
“Entrepreneurs can also look for ways to tap underserved markets with new and better goods and services. Natural food and cosmetics companies (e.g., Brazil’s Natura), for example, are experiencing high growth as buyers seek healthy lifestyles.”
In other words, sustainability is not merely a theoretical concept with limited applications in the real world but one that can provide all businesses and civil society with opportunities that will benefit them as well as civilization.
By hitching your wagon to the sustainable development goals, your businesses and NGOs will garner promotional mileage. Tell the world about it. That will certainly boost your outreach. As I have written in the past, use all forms of social media, Twitter, Facebook, etc., to promote your decision and projects. Follow the “sustainable,” “SDG” and “Agenda2030” communities with appropriate hashtags, join existing conservations and initiate your own. Share your point of view by reaching out to likeminded stakeholders, explain your success, build followers, think outside the box, and become thought leaders about sustainability and business.
Tell your local government officials and other stakeholders about this important issue. Take photographs of your meetings and post them on Facebook and other sites. Traditional media outreach with press releases is also helpful in this effort because it can neatly tie all traditional and cyber efforts into an understandable package that talks about your business.
Combing sustainability and business is fast becoming a vital business activity. NGOs can play an important role be explaining the principles to entrepreneurs and developing a common language.
Another excellent resource on sustainability and business is your local Small Business Administration and the Small Business Development Center. They’re located in towns and counties across the country. Each office has free information and advice on business applications of sustainability and other important questions. I visit the New Jersey Small Business Development Center that is hosted by Ramapo College. Ask for Vincent Vicari, regional director.
Send your examples
Join the conversation in cyberspace about boosting your business and let me know your impressions. If you have examples of how you used social media to boost outreach, let me know about it and I’ll help you spread the word about your success.
I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks and other human resources topics, I’d like to suggest to you this interesting website:

Thursday, May 11, 2017

Big Brands & NGOs Are Listening to Millennial ‘Likes’
There’s a new, dynamic world outside and savvy business leaders and marketers – as well as civil society – are deliberately paying attention to what the new generation likes and how it behaves.
Specifically, the focus is on millennials, who at 18-31 years of age realistically can’t be considered the next generation of consumers and civil activists but rather they are today.
This age cohort is dictating how all segments of the society must change its outreach and go-to-market strategy to capture its attention, activism and disposable dollars.
Millennials have surpassed baby boomers – the post-World War II generation – to become the largest generation in US history. According to the Mintel report “Marketing to Millennials,” some 79 million or nearly 25% of the U.S. population fall into this category. As a result, the millennial generation, America’s most racially diverse group, has a significant influence on the decisions made by consumer goods manufacturers and mission-driven NGOs.
“If you look at the millennials, they are the first generation now who are willing consciously to spend more for better quality, for sustainability, for traceability. I think there is a change,” Peter Brabeck-Letmathe, chairman of Nestlé told CNBC. “I think that if you’re looking at the success stories in the food industry lately you will see that those successes are normally in products which have a relatively high price and it’s basically a [success] coming from the new generation. So I would say from this respect there is a change.”
Millennials feel a personal connection to their ideals and preferred brands. According to Boston Consulting Group (BCG), half of millennials said brands “say something about who I am, my values and where I fit in.”
Millennials are constantly seeking the latest and greatest products and civil projects that strike a chord with them, create a connection, and make them feel exclusive whether it is a passion for a hobby, a commitment to wellness or a sustainability promise.
These young adults are a rapidly growing consumer market and source of dedicated talent for companies. If brands want this influential demographic on board, they will have to be more sustainable and communicate a strong social purpose, experts advise.
In a Forbes interview, Rob Candelino, vice-president and general manager of Unilever Hair Care U.S., said, “More than 80% of millennials rank making the world a better place as a priority in their life, and they’re gravitating toward brands that live this vision.”
Faced with this new reality, businesses and markets can’t hide behind clever marketing campaigns that made them seem like they stood for something important. Today they must stand for higher values. The current younger generation is smarter and takes pride in knowing which brands are backing up their talk and campaigns with demonstrable actions.
This revelation is forcing companies to become credible and change their approach when it comes to marketing to millennials. The studies also indicate that this age group is far more likely than older generations to support strict environmental or sustainable policies. In fact, 80% of the group studied preferred to work for employers with sustainability practices and mission in place. According to Corporate Citizenship (PDF), 81% of millennials expect businesses to act on the UN’s 17 Sustainable Development Goals (SDGs).
Millennials’ preferences toward sustainable concepts transcend mere ecologically based principles. For them, sustainability is a lifestyle that encompasses green principles, environment, health, human rights, justice, diversity, clean energy, no hunger, climate control and other topics. Nielsen confirmed that when purchasing a product, millennials first consider if it is inherently sustainable or manufactured in a sustainable manner and the manufacturer is socially responsible.
They will also gravitate to civic organizations that promote these causes. This age group also tends to seek employment with and purchase goods and services from businesses that share their values. Studies have shown that they will quit a company that does not support their issues.
Business and civic leaders understand that appealing to this young generation’s interests will benefit their causes and bottom lines. As the most sustainability-conscious generation, a recent study from Nielsen and Deloitte showed that millennials are most willing to pay more for products and services seen as sustainable or coming from socially and environmentally responsible companies. Furthermore, millennials will seek employment with sustainable companies and remain with them even if their salaries do not increase.
“Brands that establish a reputation for environmental stewardship among today’s youngest consumers have an opportunity to not only grow market share but build loyalty among the power-spending millennials of tomorrow, too,” opined Grace Farraj, senior vice-president of public development & Sustainability at Nielsen.
Millennials have also taken the lead in seizing on the new platforms of the digital era—the internet, mobile technology, social media—to construct personalized networks of friends, colleagues and affinity groups. Small businesses and non-profit organizations would do well to use these platforms to boost outreach to this age group.
Dubbed “digital natives” by the Pew Research Center, this is the first generation for which these new technologies are not something they’ve had to adapt to. Not surprisingly, they are the most avid users. For example, 81% of millennials are on Facebook, where their generation’s median friend count is 250, far higher than that of older age groups
Social media proficiency is essential when attempting to capture a millennial audience. For brand owners, social media tools provide avenues to connect conveniently with and engage these consumers — even when the engagement is in response to negative feedback on products and services.
Unilever’s CEO Paul Polman, a well-known global sustainability leader whose diversified multinational has integrated pursuit of the SDGs throughout its business operations and is co-founder of the Global Commission on Sustainable Development, summarized the bottom-line benefits of addressing this trend and audience: “Every business will benefit from operating in a more equitable, resilient world if we achieve the SDGs. We have an opportunity to unlock trillions of dollars through new markets, investments and innovation.”
If you have examples of how you’ve reached out to millennials, let me know about it and I’ll help you spread the word about your success.
I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks, immigration policies and other human resources topics, I’d like to suggest to you this interesting website:

Thursday, April 20, 2017

All NGO Briefings at UN to Be Webcast
The United Nations has taken a significant step in sharing information about its wide-ranging work and interaction with non-governmental organizations around the world thanks to the Permanent Mission of the United States to the United Nations.
Earlier this week, the US Permanent Mission announced that it was a co-sponsor of a resolution that would require public meetings of the UN Non-Governmental Organization Committee to be webcast.
The Mission’s statement touted the action as a “fight for greater transparency” at the UN. This change is expected to bring to light those countries that seek to block United Nations access for organizations that defend press freedom, provide legal counsel for political prisoners, document human rights abuses committed by their governments, and call out discrimination of all kinds.
“Today's vote will bring increased transparency and accountability to the United Nations. Now all of these meetings and votes will be open for the world to see. This major win at that will greatly assist organizations that stand up to oppressive governments around the world,” Ambassador Nikki Haley, the Permanent Representative of the US, observed after the adoption of the resolution.
True enough. By opening up these meetings to global scrutiny, civil society that is inside and outside the UN system will have an opportunity to witness in action the good and bad member-states.
But there’s also other benefits.
These webcasts should boost NGOs’ activities on regional and global scales. They will give civil society the opportunity to boost its interaction with likeminded groups, other non-governmental/non-profit organizations and a variety of stakeholders on many issues from all regions of the world.
This decision will certainly lead to more information and best practices sharing, learning about issues of day in other regions of the world, planning and mobilizing events that address UN projects, capacity building, and boosting the global influence and impact of civil society – the peoples that make up the United Nations. Youth NGO activists will also be able to share virtually in the UN experience of discussing and resolving global questions of the day. They will be exposed to a vast learning laboratory.
Simultaneously, UN officials and member-states that are invited to speak at these briefings as well as NGO speakers, academia and other experts will have the opportunity to share their knowledge and work with colleagues from around the world.
This single resolution has the potential of expanding and enhancing collaboration on an international level for those NGOs that regularly visit UN Headquarters and those that don’t have such a chance.
Imagine, in a faraway region of the world, active NGOs in dire need of new ideas about how to deal with a regional issue, can gather in front of a widescreen computer and participate via the Internet in a UN NGO Briefing. The effect will be beyond imagination.
As a former staff member of the UN Department of Public Information/Non-Governmental Organizations section, I can say that it had webcast its Thursday Briefings as often as it could – when “bandwidth” was available. The presentations’ benefit was compounded by the questions raised by the NGOs in attendance as well as those situated throughout the four corners of the globe. All told, each session was an enlightening experience.
Other UN agencies, programs and projects that enjoy NGO participation will now also webcast their proceedings. Among them the Department of Economic and Social Affairs and the UN Economic and Social Council.
UN events are webcast on:
For further information about the work of NGOs in the UN system or for a schedule of NGO Briefings, please visit these agencies:
Department of Public Information/Non-Governmental Organizations Section
Department of Economic and Social Affairs
Economic and Social Council

If you have examples of how you’ve participated in such a webcast and what you’ve initiated afterward, let me know about it and I’ll help you spread the word about your success.

I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks, immigration policies and other human resources topics, I’d like to suggest to you this interesting website:

Wednesday, March 29, 2017

Mobile Technology Empowers & Educates Children
Non-governmental organizations or non-profits that are involved in education should take note of this interesting and beneficial project that I read about. It involves mobile technologies.
A series of initiatives to improve learning through mobile technologies were presented during the Mobile Learning Week 2017, a recently concluded five-day forum held at the Paris headquarters of the United Nations Educational, Scientific and Cultural Organization (UNESCO), according to the UN News Center.
Mobile Learning Week, which wrapped up last week, assembled hands-on education specialists, private sector and policy makers, and focused on the theme Education in Emergencies and Crises.
It showed that the wide range of mobile and online technologies, which are frowned upon by traditional educators and some parents, can benefit children – especially refugee and displaced kids.
The program of Mobile Learning Week was designed to present diverse initiatives and facilitate discussion and collaboration between stakeholders across different sectors of society. Participants were loaded with plans and solutions toward successfully integrating mobile technologies to aid education in crises.
While smartphone apps and interactive workshops demonstrated how mobile solutions could meet some of the challenges faced by displaced people, two tents set up by the Office of the UN High Commissioner for Refugees (UNHCR) at the event facility gave participants an idea of the living and learning conditions faced by refugees, including the lack of Internet connection.
Interactive workshops, from a solar-powered digital audio player for teacher education in South Sudan, to smartphone games for Syrian refugee children, demonstrated how mobile solutions are able to meet the unique challenges of displaced people.
“While refugee learners face numerous obstacles, they also carry the potential to transform educational practices,” the Congolese university student and youth community activist Roland Kalamo said at the conference. Roland lives and studies at Kakuma refugee camp in Kenya, and was one of the presenters at the event.
He is also the founder of Movement of Youth for Peace and Change, an organization that teaches young people at Kakuma about human rights, peacebuilding and conflict resolution through arts like cinema and music, language, journalism and sports. Through his organization, he seeks to empower the youth to be part of the solutions to their own problems.
Imagine that such a mobile device, the ubiquitous small apparatus used by kids around the world, can enlighten and improve children’s lives. When children are educated, they will improve the lives of their peers and their children and grandchildren.
Although lack or unstable Internet connection can be one of the multiple obstacles to refugee learners, mobile learning – which enables, through mobile technology, learning anytime and anywhere – can be an opportunity for them to invest in their own lives and future.
“When a refugee is using mobile learning, they enjoy the same rights as a normal citizen and no matter the circumstances,” said Roland, adding that: “If they’re alive and have access to the Internet, nothing will stop them from learning.”
According to a report from UNHCR – which co-organized the event together with UNESCO and the International Telecommunication Union (ITU) – only 50% of refugee children have access to primary education, while the global average is more than 90%.
As these children grow older, there is an even larger gap: only 22% of refugee adolescents attend secondary school compared to a global average of 84%. At the higher education level, just 1% of refugees attend university, compared to a global average of 34%.
The opportunities for NGOs, even those that aren’t directly involved in education, as well as small businesses that have a window for humanitarian work, are numerous.
First of all, you can contact educational institutions in developing countries or displaced centers. To do so you can contact appropriate UN agencies, UNESCO, UNICEF, UNHCR or the Red Cross. Then prepare a list of websites and apps that can help children learn about themselves and the world in which they live. You can also collect used or discarded mobile devices and then donate them to needy schools and children overseas. You can also ask OEMs, telephone companies, and other technology firms to donate the devices to your cause. Finally, you can research Wi-Fi and technology providers and ask them to install networks and sustainable energy stations for educational purposes.
By doing so, you will fulfill SDG #4 – Quality Education.
Don’t Forget to Promote
When you’re ready to launch your assistance campaign, don’t forget to promote your organization. Get in touch with local media, elected officials, educational institutions, other NGOs and small businesses, and stakeholders. Share your initiative and ask them to join. Promote yourselves on Twitter and Facebook, including as many photos as possible especially of the kids using your tech contributions.
All media love human interest stories.
If you have examples of how you’ve used social media to boost your outreach, let me know about it and I’ll help you spread the word about your success.
I’d also like to invite you to visit my Thought Leadership website:
http://thoughtleadership.yolasite.com/              
If you’re looking for advice on recruiting, company handbooks, immigration policies and other human resources topics, I’d like to suggest to you this interesting website: